Get in Touch With Us

Got a question about one of our reviews, spotted something that needs updating, or just want to tell us what you think of the site? This page covers how to get in touch with Online Casinos Australia and what happens once your message lands with us.

How to Reach the Team

Email is the best way to contact us. We read every message that comes in and try to respond within a couple of working days. If your enquiry relates to a specific casino review, a bonus offer, or a payment method we've written about, mentioning the page or operator name in your message helps us get back to you with a useful answer rather than a generic one.

We're a small editorial team covering online casinos available to Australian players, so please bear with us if a reply takes a little longer during busy periods.

What We Can Help With

We welcome messages on a wide range of topics connected to what we cover on chicagoartistwriters.com. Some of the most common reasons readers write to us include:

• Review accuracy — If you think a bonus term, wagering requirement, licence detail or payment method listed for one of the operators we cover looks out of date, let us know and we'll look into it.
• Questions about how we compare casinos — If you'd like more detail on why a particular site ranks where it does, or how we weigh things like game libraries, withdrawal times or licensing, we're happy to explain.
• Content suggestions — If there's a topic around online pokies, live dealer games, payment methods or mobile casino play that you'd like to see covered, tell us.
• General feedback — Positive or critical, we read it. Feedback from Australian players is part of how we keep this site useful.
• Responsible gambling concerns — If you or someone you know is finding it difficult to stay in control of their gambling, mention this in your message and we can point you towards support services and self-exclusion options in Australia.

What We Can't Help With

It's worth knowing what falls outside what a review and comparison site can do. We don't hold player funds, process deposits or withdrawals, or have any access to individual player accounts — those matters sit entirely with the operator you've signed up with. If you have an unresolved issue with a specific casino, such as a delayed withdrawal or a bonus dispute, your first point of contact should always be that operator's own customer support team, since they're the ones who can actually see and act on your account.

Similarly, we're not able to give personal financial or legal advice. Our content is general information to help Australian players compare options — it's not a substitute for independent advice tailored to your own situation.

What Happens After You Send a Message

Every message is read by a person on our editorial side, not an automated system. Once we've had a look, we'll either answer directly, correct something in a review if you've flagged an error, or point you towards the right resource if your query sits outside what we cover.

If your message concerns something we've published — a bonus figure, a licensing detail, an RTP percentage or anything else that should be current as at 2026 — we take a second look and update the page if it's needed. Keeping our comparisons accurate matters more to us than defending what's already been written.

Before You Write In

A few readers write to us with questions that are already answered elsewhere on the site. If you're trying to work out which operator suits you, or how eligibility and licensing work for offshore casinos serving Australian players, our reviews and guides usually go into more depth than we can in a reply email. If you're specifically looking at options outside the UK Gamstop scheme, our guide to trusted non-Gamstop casinos may also be a useful starting point, even though our main focus here is on Australian players and the operators available to them.

A Word on Independence

Online Casinos Australia reviews and ranks online casinos independently. Some of the operators featured on this site may pay us a commission if a reader signs up through a link on our pages, but this has no bearing on how a casino is rated or where it appears in our rankings. If you'd like to know more about how we assess operators, that's a conversation we're glad to have — just ask.

Thanks for taking the time to read this. We look forward to hearing from you.